Resume

Heather Birdwell
Virtual Assistant/Web Designer
 Skills

Microsoft Office Products

HTML/JavaScript/CSS

Python

Data Entry

Freelance Writing

 Education
Associate\\\'s
Liberal Arts 2015-2016
Kansas City Kansas Community College
CGPA: 
No Degree
Animal Science & Industries: Companion Animal Management 1998-2002
Kansas State University
CGPA: 
 Experience
1. Redbird Empire
Virtual Assistant/Freelance Writer
11, 2012 - ,
• Write web content (blogs, buying guides, FAQ, landing pages) • Assist with web design/management (HTML, JavaScript, CSS) • Data Entry • Research Projects • Ghostwriting

2. Grounds Guys - Katy, TX
Virtual Assistant
03, 2021 - 06, 2021
- Billing - Scheduling - Placing orders for landscaping products from various companies (Lowe\'s, grass farms, etc) - Making rental arrangements for landscaping jobs - Maintaining CRM - Payroll - Taking & processing of leads - Advertisements for recruiting employees - Customer relations - Utilizing landscape design software to create plans for customer approval - Knowledge of plants & trees to assist customers with selections

3. McDonald\'s
Swing Shift Manager
05, 2017 - 06, 2019
• Run shift with limited staffing • Handle customer demands and complaints • Troubleshoot tech and equipment issues • Clean all machines for safe and high-quality products • Keep business operational during cash-only periods (know how to calculate totals with taxes and count change back • Perform open/close of business each day


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